Is Pet Care Software Secure? Here’s What Makes Pettle a Safer Choice

Choosing software for your pet business means more than just ticking off features. You’re handing over your customer data, your booking history, even your financials. That kind of trust has to be earned. At Pettle, we take that seriously. Every decision we’ve made around security, privacy, and support has been with one goal in mind: to make you feel confident using a tool that actually protects what matters. Let’s walk you through exactly how we keep your business and your data safe, in simple terms.

We Keep Your Customer Info Private. Full Stop.

When your customers share their personal details like phone numbers, pet names, vaccination records, or even ID documents, they’re doing it because they trust you. And when you use Pettle, you stay in control of all of that. We don’t resell it, we don’t mine it for ads, and we certainly don’t share it with third-party vendors. Our role is simply to store that information securely so you can access it when you need it, use it to run your business, and build better relationships with the people who count on you.

Behind the scenes, we do collect a small amount of technical information like what kind of phone your customer is using, or what browser they logged in from, but only to help make the app work smoother. We keep it minimal, and it never leaves our system. And in case you’re wondering whether we’re following any official laws, yes, we are. Pettle adheres to India’s Digital Personal Data Protection Act. Your privacy isn’t just a policy page. It’s a promise.

We Promise Reliable Access with Quick Help If Things Go Wrong

Tech hiccups happen. No system in the world is perfect. But what we don't compromise on is how fast we respond and how much downtime we actually allow. At Pettle, we’ve built our platform to run at least 95% of the time over the year, which means you’re not going to find yourself locked out in the middle of managing a busy day. Like every software in the world sometimes a thing or two may go wrong (we'll be honest with you), but we will always set clear timelines on how quickly we fix things.

If it’s something major like the platform not loading or your bookings page freezing, we aim to have it sorted within a couple of hours at most. Medium-sized bugs like a feature glitch or sync issue are tackled within 6 hours. Minor fixes and background optimisations are usually resolved within 24. You won’t need to chase anyone or sit in a support queue. You’ll already be in a WhatsApp group with our team, where you can just say what’s wrong and get an actual human reply. That’s the kind of support you should expect and it’s the kind we show up with.

You Can Download Your Data or Leave Anytime

We know how frustrating it is when software traps your data or makes it complicated to leave. That’s not our style. You can download your full customer list, bookings, invoices, payments - everything, whenever you need it. There’s no special request process, no hoops to jump through, and no awkward delays. It’s just there for you, all the time. And if you decide to stop using Pettle? We’ll safely store your data for up to 3 years unless you ask us to delete it sooner. So if you take a break from your business, or just want to try something else, your information will be ready for you if and when you return. You’re in charge, always.

Only the Right People Get Access

In any pet business, especially one with a team, you want to make sure the right people can access what they need and only that. With Pettle, you can give your staff different levels of access depending on their role. So your front desk might be able to handle bookings but not pricing, while your groomer can see customer notes but not financials. It’s flexible, and you can update those settings anytime.

On our side, Pettle’s internal team only accesses your data when it’s absolutely necessary to help you with an issue, and even then, we follow strict confidentiality rules. No one’s poking around or snooping. We treat your data like it’s ours, with care and respect.

Why This Should Matter to You

If you’re running a pet care business - whether you’re grooming, boarding, walking, or training,  your software shouldn’t add more stress. You’ve got real customers, real pets, and real responsibilities. You need to focus on them, not worry about whether your data is secure or if your support ticket will be answered in time. With Pettle, you don’t just get useful features. You get peace of mind.

You control your customer data, you decide who sees what, and you always have access to everything that makes your business run. We don’t hold anything hostage. We don’t use your information to make a profit. And if you ever want to stop using us, we make it easy for you to walk away with your data intact. That’s what trust looks like, and that’s what we’ve built into every part of this platform.

Want to Try Pet Business Software That Puts You First?

Pettle isn’t just another tool with a fancy dashboard. It’s made for real people who work with pets, who are trying to grow their businesses while keeping their customers happy. Most of the time, what you spend on Pettle is the same as what you’d charge for a single appointment. It’s not a massive financial decision, but it does make a massive difference in how your business runs and how your customers experience you.

Pet parents today expect better communication, smoother booking, and reassurance that their data is safe. And honestly, they’re right to expect that. Choosing Pettle means meeting those expectations in a way that’s easy, secure, and affordable.

Explore how Pettle helps pet businesses grow, without the risk.